Made-to-Measure Clothing:

• Due to the bespoke nature of our made-to-measure clothing, we are generally unable to offer refunds. However, we are committed to ensuring you are happy with your garment.

• If there is a fault with the workmanship or if the garment does not match the agreed-upon measurements, please contact us within 15 days of receiving your item. We will arrange for alterations or, if necessary, a replacement.

• Refunds will only be considered in exceptional circumstances, where alterations or replacements are not feasible.

Studio and Equipment Hire:

• Refunds for studio and equipment hire are available if you cancel your booking at least 48 hours before your scheduled time.

• Cancellations made with less than 48 hours' notice may be subject to a 50% cancellation fee.

• If equipment malfunctions during your hire period, we will offer a pro-rata refund for the time lost.

Photoshoots:

• The full total is required to secure your photoshoot booking.

• Refunds for photoshoot deposits are available if you cancel your booking at least 3 days before your scheduled date.

• Cancellations made with less than 2 days' notice may result in a 50% deposit being retained. cancellations on the day may result in a loss of your total booking.

• If we are unable to complete the photoshoot due to unforeseen circumstances, a full refund will be provided.